Shopee Platform Support Fee RM0.50

Pandai Shopee sekarang ini .Dia buat macam-macam kaadah Refund/Return dan tambahan Change of Mind . Dan kebanyakan kos pemulangan di tanggung oleh Seller, lalu kelauar satu program baru untuk kurangkan beban Shopee Seller iaitu Seller Shipping Fee Saver Programme.

Apa itu Seller Shipping Fee Saver Programme.

Automatically eliminate 100% of seller-borne Forward Shipping Fees (FSF) and Return Shipping Fees (RSF) for all buyer return/refunds, including Change of Mind returns.

Kelebihan Sertai Seller Shipping Fee Saver Programme.

BAGAIMANA CARA KERJA  Seller Shipping Fee Saver Programme.

MAKLUMAT TAMBAHAN SERTA OPT IN 

The Seller Shipping Fee Saver Programme (previously known as the Free Returns Program) is a seller programme which automatically eliminates shipping cost, saving the time and effort needed to track and manage shipping fee costs.

📢 Announcement

Effective 1 April 2024, the Free Returns Program will transition to the Seller Shipping Fee Saver Programme (sign-ups begin 1 March 2024).

Non-Fashion Opt-In Group sellers (Lifestyle sellers) that are currently enrolled in the Free Returns Program (March 2024) will continue to be part of the Seller Shipping Fee Saver Programme.

Fashion sellers that were previously part of the Free Returns Program (Compulsory) will no longer be in the programme, but may opt in to the Seller Shipping Fee Saver Programme via Seller Centre.

Key Service Benefits

1. Save on all of your shipping fees*, including those arising from Change of Mind returns
2. Serve your customers better without needing to worry about bearing Return/Refund costs
3. Fully automated and hassle-free
4. Save time and effort required to file for manual claims of shipping fees
5. Shipping fees savings will automatically be reflected when the escrow is released

*Seller-borne Forward Shipping Fee (FSF) (also known as actual shipping fee) and Return Shipping Fee (RSF) are applicable for all successful buyer returns or refunds

Programme Eligibility

To check if this programme is available, sellers may go to the Seller Centre >> Seller Programmes to see if the Seller Shipping Fee Saver Programme is available for sign-up.

If you are unable to see the Seller Shipping Fee Saver Programme, it could be that:

1. You are mainly selling digital products/non-returnable products
2. There is an ongoing issue with your shop
3. You may be using an account with limited access
4. You are a cross-border seller

Sellers may contact their Account Manager or Customer Service for more clarification.

How do I opt in / out of the Seller Shipping Fee Saver Programme?

1. Log in to your account on Seller Centre
2. Click on Seller Programmes on the left sidebar menu
3. Select the Seller Shipping Fee Saver Programme
4. Click on View Details for the latest program run
5. Click on Sign Up or Opt Out, whichever is applicable
6. The action will only become effective on the 1st of the next calendar month

How do I check my fees and savings?

To check your fees and savings, you may go to Seller Centre and check the following:

1. Order Detail Page – [Seller Centre] My Orders > Check Details link > Payment Information section

1. Income Details Page - [Seller Centre] My Income > Income Details > View Income Details (Under the "To Release Amount" / "Released Amount" column)

1. [Shopee App] My Shop > My Finance > Order Income > Click on the order

1. [Shopee App] My Shop > View Sales History > Order Details > See Income Details

Click here to view Terms of Service

Frequently Asked Questions (FAQs)