DAPATKAN TUTORIAL PENUH SHOPEE SELLER- KLIK DI SINI
What is FAQ Assistant?
To streamline your customer service process, utilise the FAQ Assistant function in Chat Assistant to ensure that your buyers' concerns are addressed promptly and accurately.
With FAQ Assistant you can set up an automatic greeting with 3 common areas of concern when buyers send a message via Shopee Chat.
How to set up FAQ Assistant?
1. From Seller Centre, navigate to Chat Assistant under the Customer Service section. Select the FAQ Assistant tab and click Create Shop FAQ.
2. Add a greeting and up to 3 FAQ Types. The FAQ Type summarises the main areas of concern from your buyers.
The specific questions under the FAQ Type should be filled in the Content section with the default answers. Kindly note the character limitations for questions (80 characters) and answers (500 characters).
You can Preview how your FAQ Assistant will look in the phone screen at the side.
Once done, click Save.
3. Enable your FAQ Assistant by switching on the toggle under Shop FAQ.
You can also view your FAQ Assistant data using the FAQ Assistant dashboard to see how effective your FAQ is in resolving buyer queries.
⚠️ Note
FAQ Assistant will only be triggered again within the same day for buyers who indicated that the FAQ Assistant was Helpful. If a buyer indicated that the FAQ Assistant was Not Helpful, FAQ Assistant will not be triggered again within the same day.
Common FAQ Types
You may refer to the following tables for common FAQ types for your store. Kindly note that this serves as a template and to use the questions that are relevant for your store and make amendments where necessary.
Product Enquiry
Delivery Concerns